Care when you need it...

Phoenix Medical Services provide bespoke careline solutions to vulnerable people of any age and background.

At Phoenix Medical, we are aware of the issues faced by people of the older generations. As we grow older, health issues can mean that day to day tasks become more difficult. Sometimes this means someone may need to give up their independence. With Phoenix Careline, this does not have to be the case.

Our mission is to ensure that people may lead safe and independent lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. That's why we use special, built for purpose systems that, once in place, should not require any further configuration. However, for peace of mind, unlike some other careline services, we will provide a free yearly service and check on all of our systems.

Phoenix Careline Other Careline Services
 Careline receives a call for help Careline receives a call for help
 Attempts made to reach patient via the Careline system Attempts made to reach patient via the Careline system 
Advanced Phoenix Medical staff are dispatched with keys to the address and contacts people listed on patient record Service attempts to contact people listed on patient record
 PMS staff on scene at address with life saving equipment in case of emergency and initial care begins, report back and decide on care pathway, keeping emergency service resources free unless required Service contacts Emergency Services where appropriate 
 Patient is assisted, system reset and a report is compiled. Emergency Services unable to access the property and need to wait until keyholders arrive/can be contacted, otherwise Police attendance is necessary
   Access gained by keyholder/police.
   Ambulance call initiated (Unless already on scene)
   Initial care begins

Total time from activation to care provided:
15-20 minutes (Location dependent)

Total time from activation to care provided:
30-45 minutes (Location dependent)

About Us

Based in Hastings, East Sussex, Phoenix Medical Services provides a range of services across the United Kingdom. Each of our services is bespoke and tailored to fit your event and your individual needs. Whether you require event first aid cover, patient transfer, secure patient transfer, care-line services, training or more, we're only one call away.


What We Do

Customer Service is at the forefront of our business. All our staff receive a full company induction and are selected for their ability to not only do an efficient job but also to provide excellent customer service. Our staff are highly trained with skills ranging from First Aid at Work all the way through to Paramedics and Doctors.